Support Snapshot: 3 Great Sound Bites, Pop Culture Fun, and Must-See Newsletters

Support Jargon Poll Results! 🏆

We polled the support community on words we should stop using - and there is a CLEAR loser.

The Support Snapshot Issue 11: Speak Up, Bark Loud, Stay Sharp

Interesting stuff that sometimes relates to your CX SaaS remote work life.

🎙️ Courage to Teach: How Help Scout Turns Classes into Revenue | Live Chat Episode 8

Your Inside Look at Exceptional Customer Experiences

🎙️ Episode 7: Tone Matters in Support

Your Inside Look at Exceptional Customer Experiences

VR Cake, LTV, and Your Affiliate Program Recommendations!

helping you look busy since 2024

🎙️ Podcast Episode 6: Agile for CX Teams

Your Inside Look at Exceptional Customer Experiences

🎙️ Podcast Episode 5: Brittany Ferguson Builds Support Teams From Scratch

Your Inside Look at Exceptional Customer Support Teams

WFH Persists, Rage at Work, and Other Clickbaity Topics

The emoji-ful Friday catchup for support and services team leaders.

🎙️ Ep 3: When Customers Get Personal: Conor's Escalation Processes for Expensify

Because you never got the support manual - we're building it.

Live Chat with Jen Weaver - Episode 2!

Effortless Product Launches: Ashley’s Strategy for Support Team Readiness

🎙️ Welcome to Our New Podcast + Episode 1 is Here!

Your Inside Look at Exceptional Customer Experiences