The manual for customer support ops and management that we should have gotten. Building it episode by episode from Live Chat with Jen Weaver!

Episode 2 - Effortless Product Launches: Ashley’s Strategy for Support Team Readiness

Product Enablement Playbook, Step by StepAshley Gutierrez Siler's method for support-product enablement 1.18 MB • PDF File
Support Release Process - Task TemplateThis is Ashley's real-life template for product releases, task by task.63.21 KB • PDF File

See you next time! 💖